What is the warranty on your luggage? We offer a 2-year warranty on all of our luggage products. This warranty covers manufacturing defects, issues related to materials, and craftsmanship. If you notice any issues with your luggage during this period, please contact us, and we’ll assist you with a replacement or repair.
How do I choose the right size luggage for my trip? Choosing the right size depends on the length and nature of your trip. For a short weekend getaway or business trip, a carry-on (20-22 inches) is ideal. For a week-long vacation, a medium-sized luggage (24-26 inches) is more suitable. If you’re traveling for extended periods or packing for multiple people, a large-sized suitcase (28-30 inches) would be best.
What materials are your luggage made of? Our luggage is made from durable, high-quality materials such as polycarbonate, ABS, and nylon fabric. Polycarbonate is known for being tough and resistant to scratches, while ABS offers durability at a more affordable price point. Our nylon fabric luggage is flexible and water-resistant, making it perfect for a variety of travel conditions.
Are your luggage wheels durable? Yes, we use premium 360-degree spinner wheels for easy and smooth maneuverability. These wheels are designed to handle the rough conditions of travel, ensuring that your luggage can be easily navigated through airports, train stations, and streets. If you experience any issues with the wheels, don’t hesitate to contact us for a replacement.
Can I change my order after it has been placed? Once an order is placed, we begin processing it immediately. However, if you realize you need to make changes to your order (like size, color, or shipping details), please contact us as soon as possible. If the order hasn’t been shipped yet, we will do our best to accommodate your changes.
How long will it take to receive my luggage after I place an order? Shipping times depend on your location. For domestic orders within the United States, delivery typically takes between 5-7 business days. For international orders, delivery can take between 10-14 business days. Once your order is shipped, you’ll receive a tracking number to monitor your package.
Can I return or exchange my luggage? Yes, we offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving the product for a full refund, as long as the luggage is unused and in its original condition. Please ensure that the luggage is properly packed for the return shipment.
How do I clean and maintain my luggage? To keep your luggage in top condition, regularly wipe it with a damp cloth to remove dirt and stains. For polycarbonate and ABS materials, you can use a mild soap solution. For fabric luggage, spot clean with a fabric cleaner or use a damp cloth. Always make sure the zippers are free from debris and dirt to keep them functioning smoothly.
Are your luggage products water-resistant? While most of our luggage products feature water-resistant designs to protect your belongings from light rain and spills, we do not recommend submerging the luggage in water. For enhanced protection, consider using waterproof luggage covers, especially if you’re traveling to wet climates or areas prone to heavy rainfall.
Do you offer luggage sets? Yes, we offer luggage sets that come with different sizes for varying travel needs. Our sets are designed to make packing more efficient, and the pieces typically come in matching colors and styles, providing a cohesive look. You can view our luggage sets on our website under the “Luggage Sets” section.
Can I use my luggage for international travel? Yes, our luggage is designed to meet the requirements for both domestic and international travel. However, always check with your airline for specific baggage size and weight restrictions, as these can vary depending on the carrier and destination.
What if my luggage is damaged during transit? If your luggage is damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and may provide a replacement if necessary. Please make sure to document the damage by taking photos and contacting us within 7 days of receiving the product.
Can I customize my luggage? Currently, we do not offer customization services for luggage, but we are exploring options for future product lines. In the meantime, feel free to browse our wide range of colors and styles to find a luggage piece that fits your personal taste.
How should I pack my luggage to avoid damage? When packing your luggage, try to distribute weight evenly and avoid overloading it. Use packing cubes or organizers to maximize space and protect your belongings. Make sure fragile items are securely packed and consider using a luggage lock for added security.
Is my luggage covered by insurance? Our luggage comes with a warranty covering defects in manufacturing. However, it does not include insurance for loss or damage during travel. We recommend checking with your airline or purchasing travel insurance for coverage on potential damage or loss while in transit.
