Privacy Policy

At HoldenTM, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and make a purchase.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: This includes your name, email address, phone number, shipping and billing address, and any other details you provide during checkout or registration.
Payment Information: Credit card numbers, billing addresses, and other financial details required to process your order.
Order Information: Details of the products you have purchased, including order number, item quantities, prices, and shipping details.
Website Usage Information: We may collect non-personally identifiable data such as your IP address, browser type, device type, referring pages, and time spent on our website to analyze usage patterns and improve our services.
Customer Service Interactions: If you contact our customer support team, we may collect information related to the nature of your inquiry and our communication with you.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

Processing and fulfilling orders: To process your purchases, confirm your payment, ship products, and deliver them to the correct address.
Improving our services: To improve the performance and user experience of our website, based on your preferences and usage behavior.
Communication: To communicate with you regarding your orders, shipping updates, and any customer service inquiries.
Marketing and Promotions: If you have opted-in, we may send you promotional emails about new products, discounts, and special offers. You may choose to unsubscribe from these communications at any time.
Fraud Prevention: To protect our business and users from fraud, we may use your information to detect and prevent fraudulent activities.

3. SSL Security Certificate

Our website is secured with an SSL (Secure Sockets Layer) Certificate, ensuring that any sensitive information you provide, such as payment details, is encrypted and protected from unauthorized access during transmission. The SSL encryption ensures that your data is safe when you enter your payment information, as well as during other transactions on our website.

4. Protection of Personal Information

We implement robust security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include the use of encrypted data transfer, firewalls, secure servers, and regular security audits. However, while we take every precaution to safeguard your information, please note that no system is 100% secure, and we cannot guarantee absolute protection.

5. No Sale of Personal Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties for marketing purposes. We are committed to ensuring that your personal details remain confidential and are used solely for the purposes outlined in this Privacy Policy.

6. Use of Personal Information for Advertising

We do not use your personal information or images for advertising without your explicit consent. If we plan to use your information for promotional purposes or advertising campaigns, we will always ask for your permission before doing so. Your participation in such activities will always be voluntary, and you may opt-out at any time.

7. Third-Party Service Providers

We may share your personal information with trusted third-party service providers to help with various business functions, such as:

Payment Processing: We use secure third-party payment processors (e.g., PayPal, credit card processors) to securely handle your payment information.
Shipping & Delivery: We may share your address and order details with third-party logistics and delivery companies to fulfill your orders.
Customer Service: If you contact customer service, your inquiry and details may be handled by external support services.

These third parties are obligated to protect your information and use it only for the services they provide to us. We do not authorize them to use your information for any purposes other than those necessary to provide the requested service.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request to delete your account or personal data, we will retain your information only to the extent necessary to comply with legal obligations or to resolve disputes.

9. Use of Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance your browsing experience. These technologies help us:

Remember your preferences and login information.
Analyze website traffic and usage patterns.
Improve the functionality and performance of our website.

You can disable cookies in your browser settings, but doing so may affect your experience on our site.

10. Sharing Your Information

We may disclose your personal information in the following circumstances:

Legal Requirements: If required by law, we may disclose your personal information to comply with a legal process, such as a court order or a subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

11. Your Rights and Control Over Your Information

As a user, you have the right to:

Access: You can request to view the personal information we hold about you.
Update or Correct: You can update or correct any inaccurate or incomplete information.
Delete: You can request to delete your personal information, subject to any legal obligations or business requirements we may have.
Opt-Out of Marketing: If you no longer wish to receive marketing emails, you can unsubscribe at any time through the link provided in the email or by contacting us directly.
Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@nataliya.shop.

12. International Users and Data Transfers

Our website is intended for users in the United States, and the data we collect may be transferred to and stored on servers located in the U.S. If you are accessing our website from outside the U.S., please be aware that your information may be subject to U.S. laws and regulations. We will take all necessary measures to ensure that your information is handled securely and in compliance with applicable laws.

13. Compliance with Laws

This Privacy Policy is designed to comply with applicable privacy laws and regulations in the United States. If you are located in another country, please be aware that our practices may not fully comply with the privacy laws of your jurisdiction. We encourage international users to consult local privacy laws for further information on data protection and privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technology. Any changes will be posted on this page, and the updated policy will take effect as soon as it is published. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information.