Shipping Methods & Costs
Depending on the product(s) you purchase on HoldenTM.store and the location to which the products will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your product(s).
Shipping costs are based on the shipping method of choice for your product(s) and the value of the total order. We offer free shipping for all orders within the United States. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Delivery Methods
Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day or Priority service). In order to receive priority services, your order must be placed before 11:00 AM EST the day before. Please note: Allow an additional 2-4 days processing time for all items with monogramming, embroidery, or accenting.
Business Days
Business days are Monday – Friday, excluding U.S. federal holidays.
Shipping to US
| Order Amount | Standard Shipping |
|---|---|
| Order Total $0 – $250 | FREE |
| Order Total $250.01 – $500 | FREE |
| Order Total $500.01 – $2,500 | FREE |
| Order Total $2,500.01+ | FREE |
Shipping To Multiple Addresses
HoldenTM.store is pleased to offer shipping to multiple addresses. This feature allows you to send products in your shopping cart, from one order, to more than one shipping address. Simply follow the prompts to enter each address during checkout. Please note, products in your order sent to multiple addresses may be shipped from our warehouse at separate times. Follow these steps to use the multi-ship option: After clicking proceed to checkout, select the option “Multiple Shipments.” Fill in your shipment addresses for each product. Select a shipping method for each delivery. Proceed to the next step and continue with filling in your billing information.
Buy Online, Pick Up In Store (US Only)
We are happy to provide our customers the option to buy on HoldenTM.store and pick up in one of our HoldenTM Authorized Full Price Stores. You can visit HoldenTM.store to place your order and select to pick up in the store of your choice. After placing your order, you will receive an email acknowledging that HoldenTM has received your order. As soon as we have prepared your order, you will receive a confirmation email that your order is ready for pickup. Please note: your order will not be ready for pickup in-store until you receive the confirmation email. If your order contains multiple shipments or pickup locations, you will receive separate notifications when each has been processed. If you need a bag for your order, some HoldenTM stores may only provide paper bags for a nominal fee as required by law. The fee may vary by location. For your convenience, we will hold your order for 14 days. If you do not pick up within 14 days at your selected HoldenTM Authorized Full Price Store location, we will have to cancel your order and issue you a refund via Mail Check. In order to pick up your order, please bring the following: Driver’s License or state/government-issued photo ID, Credit Card or gift card used for the purchase (only the individual named on the credit card can pick up the order), and a copy of your order confirmation email (optional). If we must cancel your order, you will not be charged for any unshipped item(s). Your card statement may reflect activity. Please contact your bank for additional information. If you used a Gift Card or Online Gift Certificate to pay for your order, we will send you a replacement Gift Card in the mail with your remaining balance. If you believe this order was cancelled in error, please call our Customer Service team at +1 (208) 829-6061 for assistance in replacing this order.
As an extension of our pickup in-store service, we are now offering curbside pickup for all open locations. Once you’ve received the confirmation email that your order is ready for pickup, please call the store phone number listed in the pickup details. A store associate will provide additional details and directions to schedule curbside service. Please refrain from attempting to pick up or schedule curbside service for your items until you receive the “Order is Ready for Pickup” notification.
Item Availability
The availability of a product is clearly noted on the Product Detail page as “In Stock,” “Pre-order,” or “Backorder.” Most products are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder). For more information, please read the details below.
Please note: expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Delivery times will also increase if you choose to monogram, embroider, or accent items in your order.
You will not be billed for products purchased with a credit card until the products have shipped. You may be billed for products purchased with a debit or bank card immediately upon order confirmation.